And that seems to be the motivation behind the move with the hub. Trying to force a lock into a hub is not a good move.
Does Acurite have any information on how accurate their barometer (pressure sensors) are? As an example when I look at the specs for my 5 in 1 it gives me quite detailed information on the humidity sensor but the specs for the Access don't mention barometric pressure at all. Same for the Smart hub and the displays I've looked at.
Technology changes OP are you still using windows XP?If they were using XP it would still work. Maybe not safe to run online but it would still function. In a few days that won't be true of the smart hub. The issue isn't the occasional need to upgrade, it's how the switch from Smart Hub to access was handled by Acurite. People purchased the Smart Hub expecting years of service and in some cases were told the next day that it was discontinued and would stop working in a few months. Many users were, quite understandably, upset.
things all need to be upgraded at some point.
Technology changes OP are you still using windows XP?If they were using XP it would still work. Maybe not safe to run online but it would still function. In a few days that won't be true of the smart hub. The issue isn't the occasional need to upgrade, it's how the switch from Smart Hub to access was handled by Acurite. People purchased the Smart Hub expecting years of service and in some cases were told the next day that it was discontinued and would stop working in a few months. Many users were, quite understandably, upset.
things all need to be upgraded at some point.
For my part, I used the $90 off coupon and bought an Access. The total cost of my Smart Hub and Access was less than buying the Access outright so I guess it was a good deal but it still felt like extortion. I may consider buying Acurite products in the future but I'll never quite trust them like I did before.
Some displays are not able to be calibrated. The Atlas display can be adjusted, just choose that option in the settings.Thanks! I have two 5 in 1 displays so I may be out of luck there.
The access is calibrated through my acurite dashboard. Settings - Devices - Edit (just above pic of Access) - Scroll down to the Barometric press. section - bubble for "Station Pressure" - Calibrate - scroll up to "Save" (green box) click it. Wait 15 min.
Some displays are not able to be calibrated. The Atlas display can be adjusted, just choose that option in the settings.Are you saying you're using an offset for station pressure to adjust to SLP? I wish the dashboard displayed station pressure and adjusted pressure with the ability to correct the station pressure.
The access is calibrated through my acurite dashboard. Settings - Devices - Edit (just above pic of Access) - Scroll down to the Barometric press. section - bubble for "Station Pressure" - Calibrate - scroll up to "Save" (green box) click it. Wait 15 min.
I agree that this is a fair and accurate review of Atlas; especially the outdoor unit. The reviewer may have missed a few of the nuisances of the display which have drawn some complaints: unusual reporting of rainfall totals (e.g., 48 hour total), unusual rounding of max and min temperatures, lack of battery backup, etc. Having lived through an early unit with the false lightening strikes, I think the reviewer may have somewhat overblown this problem which AcuRite diagnosed and fixed very quickly. However, on the whole, I think it's quite a fair review.
PC Connect for Windows Important Software Update:
Dear PC Connect User,
A software update is now available for PC Connect - for Windows 10 / 8.1 / 8 / 7. This update is required to continue connecting your product to My AcuRite after Thursday, February 28, 2019.
Uninstall the old version before installing the new.
Click here to download the new version: http://www.acurite.com/media/AcuRite-PC-Connect.msi
Your credentials should carry over, however, you will need to start sharing again.
Sincerely,
The AcuRite Team
Some customer focused companies view complaints as feedback to help improve products and services.
Some customer focused companies view complaints as feedback to help improve products and services.
And is was all the complaints about the SmartHUB that drove the development of the Access.
Some customer focused companies view complaints as feedback to help improve products and services.
And is was all the complaints about the SmartHUB that drove the development of the Access.
That is technically not correct. They developed the Access because their implementation of the Smarthub was so bad it was costing them a lot of money hosting the network traffic and data on AWS. The Access was pushed out (rushed out) to stop the bleeding of AWS bills. That is why they tried to force everyone over ASAP and it was the class lawsuit threat that made them push it off to this year.
I won’t do business with them again based on their shady practices and the smarthub worked like a champ for me.
Acurite isn't perfect and I've been critical when I felt it was deserved. On the SmartHub to Access issue, they were damned if they did and damned if they didn't. It's not hard to imagine network traffic was digging deep in to their bottom line every quarter. That's cash that would be better spent on R&D and keeping their products fairly priced. They could have kept things as they were and migrated My Acurite to a fee based service but some people would have screamed bloody murder. They chose a different path which has left many others with their panties tied in a knot. As a company they have to remain profitable or it all goes away and I for one would hate to see that happen. Only time will tell if the path they chose will be a long term success or only serve to kick the can down the road. I wouldn't be surprised to see it eventually become a paid service anyhow. Nothing is actually free.
Yes. I set the pressure to be correct on Wunderground. The dashboard pressure ends up being about .09 or so too low as a result. I am not interested in the dashboard being right, I just want what I am sending out to be what it should be.
Some customer focused companies view complaints as feedback to help improve products and services.
And is was all the complaints about the SmartHUB that drove the development of the Access.
Some customer focused companies view complaints as feedback to help improve products and services.
And is was all the complaints about the SmartHUB that drove the development of the Access.
That is technically not correct. They developed the Access because their implementation of the Smarthub was so bad it was costing them a lot of money hosting the network traffic and data on AWS. The Access was pushed out (rushed out) to stop the bleeding of AWS bills. That is why they tried to force everyone over ASAP and it was the class lawsuit threat that made them push it off to this year.
I wont do business with them again based on their shady practices and the smarthub worked like a champ for me.
Oh, what bull. There was no way a class action lawsuit threat was ever realistic.
There are quite a number of shortcomings that the customers were complaining about that the Access addresses. It wasn't only about making the back-end more efficient to keep the service free. It was more about developing a platform that was able to be further developed and expanded. The SmartHUB is just at a dead-end after 8 years.
The reason the class action suit was not only realistic but likely to succeed is they were DIRECTLY selling the smarthub on Amazon AFTER they announced EOL. They would have been hit with predatory business practices suit beyond the violating their own warranty. Even if the suit failed, it would cost them 100's of thousands of dollars at minimum. Seems silly do deny that the suit would have been filed. As someone that had bought their smarthub 4 months before the EOL's it, I would have participated in it and happily paid some retainer to the attorneys.
I get you're an Acu-rite fan boy, and that is okay, not a single thing wrong with that, but denying reality on why they pushed back the EOL to Feb of 2019 i(which is directly inline with a year later than the last units they directly sold to consumers or distributors) is silly.
Some customer focused companies view complaints as feedback to help improve products and services.
And is was all the complaints about the SmartHUB that drove the development of the Access.
so chaney SELLS (smarthub) as an integral part of their product suite which supposedly had numerous warts.. then they CHARGE their installed base to PURCHASE a more reliable product(access) to replace the product initially SOLD that has problems????
Maybe offering the end user more than ONE option might have been an easier pill to swallow?
18 months? Nope.
Original EOL email was sent 2/14/17 with EOL date of 8/31/17 - I can forward you the email. New EOL date is Feb 2019. That is 18 months sir. Denial is not just a river in Egypt.
Nope.
The email was sent in February of 2018, not 2017.
](http://www.wxforum.net/Smileys/default/eusa_wall.gif "Brick wall")
The real issue is how they went about it, not that they did it. They were still actively selling smarthubs and announced the smarthubs would no longer work (at all!) a little more than 6 months in the future (did I say while they were ACTIVELY selling them?). They did offer the Access to recent smarthub owners for $40, but that was a mess, as if you owned more than one, it was a painful process to get more than one at that price. They also got jammed up by the fact that they offered a 1 year warranty, and they were going to effectively disable a ton of smarthubs still under warranty. If you wrote a "This is how not to roll out a new product" whitepaper, you would use the Access roll out as your masters thesis.
